Frequently Asked Questions

Can I stop in and talk to someone?

While we would love for you to stop in and take a tour or our studio, our administration and bookings are fully online.  To keep class prices competitive, we do not maintain a full time receptionist. However, we do answer the phone (when we are not teaching) and are always happy to discuss specific questions.  If you are new to Pilates and want some dedicated guidance, you can schedule an introductory private session to address your goals, needs and concerns one-on-one.

What is the best way to book a Group class and how long are the classes?

To book a group class, simply purchase one of our packages or click the “Book Now” link on our website.  This will connect you to our live schedule and availability.

Reformer and Reformer/Tower Classes are 55 minutes unless marked as Express

All Express classes are 45 minutes.

The 55 minute duration is to allow time for the teacher to prepare the studio, check in the next class and start that class on time.

What is your cancellation and no-show policy for sessions?

Once you book a class with us, your spot is reserved in class and we never over-book clients. We have a 24-hour cancellation policy to allow the studio and teacher to book another client and fill the spot in class or appointment time.  Cancellations made within the 24 hour window and no-shows are subject to loss of class or appointment from your account.  Additionally, cancellations within this window and no-shows with an unlimited pass are subject to a cancellation fee as outlined in the Terms and Conditions for the unlimited pass.  Cancellations within this window made with classpass may be subject to additional cancellation fees applied by classpass.

With both the VIP Pass and Classpass, it is important that you confirm with the teacher that you are marked present as the fees are automatically applied 24 hours after a missed or late cancelled class.  This is particularly important if you ever arrive late for the class, as teachers do not mark attendance after the class starts.  If this is the case, please wait after class finishes and ensure the teacher marks you present.

What is your late arrival policy?

Please do your best to arrive early for your class (5-10 minutes is ideal).  Late arrivals are disruptive to the teacher, the other clients in the class and increase the risk of injury.  We do not apply a strict “1 minute late and no class” policy, but if you are more than 5 minutes late the teacher or studio, at our sole discretion, may deny you access to the class.  At that time, you will be marked a no-show and are subject to no-show policies as outlined. Thank you for your understanding.

What are your package restrictions and expiration dates and can you extend a package?

Each of the classes and packages purchased directly with us has a defined expiration date.  Please note that our pricing is designed to be as discounted as possible while ensuring the studio can cover its costs and be here for your future Pilates needs.  Therefore, we are no longer able to accommodate  requests for package extensions.  Once a package expires, any classes or appointments remaining in the package will no longer be available for use.

Dynamic Pricing – only available for the specific class selected when this option is purchased.

Single Class / Single Appointment / Intro 3-Pack.  Valid for 1 month from purchase.

5-Pack.  Valid for 2 months from purchase.

10-Pack. Valid for 6 months from purchase.

20-Pack. Value for 12 months from purchase.

Multi-Pack Privates.  Valid for 12 months from purchase.

What are your additional purchase policies?

All purchases and class participation are subject to an executed liability waiver.  You will be presented with a waiver to sign when you attend your first class.  Advance copies of the waiver are available by emailing us at info@aveapilates.com.

Reservations made through Classpass and Fitrreserve cannot be changed directly by us.  All changes need to be submitted through those entities.

There are no refunds unless a class is cancelled by Avea Pilates.

We are not responsible or lost or stolen items.  If you have lost an item we maintain a lost and found area in each of our studios.  Any unclaimed items will be donated or disposed of if unclaimed after 45 days.

Clients may only maintain a single online account with Avea Pilates.  Multiple accounts owned by the same client are subject to both consolidation and forfeiture of any packages and classes purchased in the second account.

Ave A Pilates reserves the right to change pricing at any time and restrict availability of memberships and special offers.  Ave A Pilates further reserves the right to refuse sales to any client based on sharing; abuse of the membership, package or purchased option; failure to pay cancellation fees; or for any reason at the discretion of Ave A Pilates.

We are an inclusive studio that values Respect, Honesty, Community and Client Transformation.  Please respect the experience of your teachers and fellow clients.

What should I wear?

Comfortable clothing that allows for movement. Most clients wear yoga pants & a tank top or tee shirt that is neither non-constricting or too loose. Your clothing doesn’t need to be skin tight, but it does help if it is more on the fitted side (helps your instructor see the way your body moves). Non-slip tread socks, yoga socks or grippy socks are highly recommended.

What is the best way to book a Private appointment?

The best way to book a Private appointment is to call us at 646 766 0143.  We can match you with an instructor who can help you get the most from your session. Once you have a regular cadence with an instructor, we encourage you to book further appointments using the online booking tool under the Appointments link.

Do I have to be in shape to do Pilates?

Anyone can start Pilates at any level. Classes will be catered to meet your fitness needs based on where you level of ability.  However, as with any pyhical exercise, please do speak with your instructor about any pre-existing medical condtions before the start of each class.

How often should I do Pilates?

The ideal Pilates practice is 2-3 times per week. We suggest starting with one session (100% more than you are doing now!) and adding more sessions when you can. The more sessions you do per week, the quicker you will see results.

How long do I need to take Pilates to see changes in my body?

With regular sessions, in less than one month you will see and feel a difference in your overall body strength and composure. Every body is different, but wonderful changes will happen if you commit to doing Pilates every week! As Joseph Pilates himself said, “In ten sessions, you’ll feel the difference, in twenty you’ll see the difference, and in thirty you’ll have a new body.”

Under what circumstances does the studio cancel a class?

We apologize for the rare occasions when we have to cancel a class. There are 3 situations that may cause us to cancel:

  • If a teacher is unexpectedly sick and we are unable to find a substitute;
  • In the event of terrible weather (blizzards etc);
  • If there is no one signed into a class 2 hours prior to the scheduled start.

If you are booked into a class that we need to cancel, we will reach out to you and do our best to accommodate your preferred alternative schedule.