Frequently Asked Questions

Can I stop in and talk to someone?

While we would love for you to stop in and take a tour or our studio, our administration and bookings are fully online.  To keep class prices competitive, we do not maintain a full time receptionist. However, we do answer the phone (when we are not teaching) and are always happy to discuss specific questions.  If you are new to Pilates and want some dedicated guidance, you can schedule an introductory private session to address your goals, needs and concerns one-on-one.

how long are the sessions?

All sessions are 45 minutes with a 15 minute break prior to the next session to allow for sanitizing of common surfaces.

What should I wear?

Comfortable clothing that allows for movement. Most clients wear yoga pants & a tank top or tee shirt that is neither non-constricting or too loose. Your clothing doesn’t need to be skin tight, but it does help if it is more on the fitted side (helps your instructor see the way your body moves). During Covid-19 restrictions (as noted below in our policies section), masks, and non-slip tread socks, yoga socks or grippy socks are required.

What is the best way to book a Private appointment?

The best way to book a Private appointment is to call us at 646 766 0143.  We can match you with an instructor who can help you get the most from your session. Once you have a regular cadence with an instructor, we encourage you to book further appointments using the online booking tool under the Appointments link.

Do I have to be in shape to do Pilates?

Anyone can start Pilates at any level. Sessions are catered to meet your fitness needs based on where you level of ability.  However, as with any pyhical exercise, please do speak with your instructor about any pre-existing medical condtions before the start of each session.

How often should I do Pilates?

The ideal Pilates practice is 2-3 times per week. We suggest starting with one session (100% more than you are doing now!) and adding more sessions when you can. The more sessions you do per week, the quicker you will see results.

How long do I need to take Pilates to see changes in my body?

With regular sessions, in less than one month you will see and feel a difference in your overall body strength and composure. Every body is different, but wonderful changes will happen if you commit to doing Pilates every week! As Joseph Pilates himself said, “In ten sessions, you’ll feel the difference, in twenty you’ll see the difference, and in thirty you’ll have a new body.”

Under what circumstances does the studio cancel a session?

We apologize for the rare occasions when we have to cancel a session. There are 3 situations that may cause us to cancel:

  • If a teacher is unexpectedly sick and we are unable to find a substitute;
  • In the event of terrible weather (blizzards etc);
  • If there is no one signed into a session 2 hours prior to the scheduled start.

If you are booked into a session that we need to cancel, we will reach out to you and do our best to accommodate your preferred alternative schedule.

Policies

What are your Covid-19 additional safety policies and Precautions?

What is your late arrival policy? UPDATED!

Please arrive early for your session (5 minutes is ideal).  Particularly during Covid-19 restrictions, late arrivals are dangerous and disruptive.  You will need to sign a waiver and have your temperature taken prior to entry into any session and the teacher is unable to do this if you arrive late.

If you are late – even 1 minute – for your session, you will not be admitted.   

Late arrivals will be marked as a no-show and are subject to no-show policies as outlined. Thank you for your understanding.  If you arrive on time but after the teacher has taken attendance, please wait after the session and ensure the teacher marks you present.

What is your cancellation and no-show policy for sessions?

Once you book a session with us, your spot is reserved and we never over-book clients. We have a 12-hour cancellation policy to allow the studio and teacher to book another client and fill the spot.  Cancellations made within the 12 hour window and no-shows are subject to loss of session or appointment from your account.  Additionally, cancellations within this window and no-shows with an unlimited pass are subject to a cancellation fee as outlined in the Terms and Conditions for the unlimited pass.  Cancellations within this window made with classpass may be subject to additional cancellation fees applied by classpass.

With both the VIP Pass and Classpass, it is important that you confirm with the teacher that you are marked present as the fees are automatically applied 24 hours after a missed or late cancelled class.

What is your pregnancy / prenatal policy?

Congratulations!  We hope your pregnancy will be a wonderful experience.  We are happy to accommodate pregnant clients in Private Sessions where we can help you modify your Pilates practice for your specific needs.  Unfortunately, because of the additional attention and modifications required, we cannot accommodate pregnant clients in group classes or semi-private sessions.

What are your additional purchase policies?

All purchases and session participation are subject to an executed liability waiver.  You will be presented with a waiver to sign when you enter the studio.  Advance copies of the waiver are available by emailing us at info@aveapilates.com.

Reservations made through Classpass and Fitrreserve cannot be changed directly by us.  All changes need to be submitted through those entities.

There are no refunds unless a class is cancelled by Avea Pilates.

We are not responsible or lost or stolen items.  If you have lost an item we maintain a lost and found area in each of our studios.  Any unclaimed items will be donated or disposed of if unclaimed after 45 days.

Clients may only maintain a single online account with Avea Pilates.  Multiple accounts owned by the same client are subject to both consolidation and forfeiture of any packages and sessions purchased in the second account.

Ave A Pilates reserves the right to change pricing at any time and restrict availability of memberships and special offers.  Ave A Pilates further reserves the right to refuse sales to any client based on sharing; abuse of the membership, package or purchased option; failure to pay cancellation fees; or for any reason at the discretion of Ave A Pilates.

We are an inclusive studio that values Respect, Honesty, Community and Client Transformation.  Please respect the experience of your teachers and fellow clients.